Location: Warsaw, Poland
Wincor Nixdorf is one of the world's leading providers of end-to-end IT solutions to retail banks and retailers. A thriving EUR 2.3 billion company, we are headquartered in Paderborn, Germany, and are publicly traded on the Frankfurt Securities & Stock Exchange. Besides being the top European provider of programmable electronic Point-of-Sale (ePOS) systems, we are also the second largest ATM manufacturer in the world. We are a highly innovative, technology-driven, global organization in over 110 countries with over 9,000 employees. We now invite YOU to be a part of our rapidly growing business.
For the newly opened and growing Global Customer Care Center we are looking for candidates for the position of User Help Desk Consultant with foreign language (German/ French/ Italian/ Hungarian/ Finnish/ Czech/ Dutch).
The candidate hired for this position will be responsible for:
- contact with end users, logging and managing incidents and requests (via telephone, e-mail and Customer internal system)
- proceeding with the initial assessment, diagnosis and remote IT systems support and user help
- providing in-depth troubleshooting and resolution of incidents caused by hardware or software with use of diagnostic tools
- escalating potential problems and complex incidents to Competence Centers or Resolver Groups via CRM system
Requirements:
- excellent communication skills in (German/ French/ Italian/ Hungarian/ Finnish/ Czech/ Dutch) - i.e. speaking and writing
- communicative knowledge of English
- at least secondary education
- correct diction and ability to conduct telephone conversations
- willingness to work in the shifts system
- pro Customer attitude
- engagement and inquisitiveness
- Technical / IT education, experience in HelpDesk / CallDesk and technical interests or hobby will be an asset.
We offer:
- work in a harmonious team
- multicultural work environment
- development opportunities
- participation in development of new structures of the company
Interested candidates are requested to send their applications in Polish or English with the name of position in the title of the message.
We kindly inform you that we will contact only selected candidates.
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