Major Incident Manager
Workplace: Bydgoszcz, Poland
The person on this position will be responsible for:
• Providing end-to-end services in line with customer and internal SLAs/KPIs;
• Being in charge of major incident resolution within compound environments with complete confidence, engaging internal and external support teams globally;
• Responsible for verifying the severity of all levels of incidents in order to execute the correct level Incident Management process;
• Demonstrate the ability to lead the virtual team of technical resource from all technical areas driving troubleshooting and recovery with confidence and authority reducing time to repair on major and crisis outages;
• Ensure that standardized methods and procedures (ITIL v3) are used in efficient and prompt manner;
• Produce comprehensive incident reports to a variety of audiences including senior and exec management level.
Requirements:
• Bachelors degree in Computer Science;
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3. TQM or ISO 9000:2000 (certification is a plus);
• High level of IT literacy – MS Office (Word, Excel, PowerPoint);
• Ability to speak in English and German or French (B2 level at least);
• Strong communication skills with multiple levels of an organization;
• Excellent ability to manage priorities and flexibility to adjust to changing;
• Ability to relocate to Bydgoszcz (Poland).
Offer:
• Work In the international environment with innovative technologies;
• Well-organised career path;
• Relocation package;
• Private medical care;
• Life and disability insurance;
• Interesting trainings and professional programs;
• Possibility to work remotely (2 days from home and 3 days at the Bydgoszcz office).
If you are interested in this position please send your CV in English
We kindly inform that we will contact only with selected candidates.
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